Customer Service Representative – Sioux Falls Area
Description
Neighborhood Dental is looking for you! We are seeking an outgoing, friendly and customer-oriented person with a great attitude to work in our professional office. The right candidate must have exceptional customer service skills and be proficient with a multi-line phone system. The person we are looking for needs to be a team player who is self-motivated, hardworking and can multitask.
Responsibilities
The person in this position must be able to do the following:
- Providing excellent customer service to patients
- Practicing HIPAA and maintaining compliance
- Answer incoming calls
- Checking patients in and out
- Check office voicemails and emails
- Confirm appointments
- Schedule appointments
- Actively monitoring schedule to ensure providers meet daily goals
- Assist patients in scheduling with specialists if needed
- Verify patients dental insurance benefits
- Update patient records when checking in patients by ensuring phone, address, and insurance are current
- Scanning patients DL, insurance card(s), and paperwork
- Check and respond to appointment requests via “Conversations” on Solution Reach and Social Media
- Verifying pre-medications
- Collect at the time of service and some payment entering
Qualifications
Ideal candidates will have the following experience, but all strong candidates will be considered:
- 1 year minimum dental front office experience
- Computer proficiency – specifically Microsoft Office and Google Drive
- Knowledge of dental terminology
- Dentrix software knowledge experience preferred but strong candidates will be considered
Job Benefits
We offer a very competitive benefit package: employer match 401K, health insurance, free dental care, vision insurance, life insurance, PTO, monthly bonus incentive, paid holidays, uniform reimbursement, in-house continuing education (CE), and a competitive salary!
Full Time
4603 Homefield Drive, 57106, Sioux Falls
