Job |2 min read

Customer Service Representative – Sioux Falls Area


Neighborhood Dental is looking for you! We are seeking an outgoing, friendly and customer-oriented person with a great attitude to work in our professional office. The right candidate must have exceptional customer service skills and be proficient with a multi-line phone system. The person we are looking for needs to be a team player who is self-motivated, hardworking and can multitask.


The person in this position must be able to do the following:

  • Providing excellent customer service to patients
  • Practicing HIPAA and maintaining compliance
  • Answer incoming calls
  • Checking patients in and out
  • Check office voicemails and emails
  • Confirm appointments
  • Schedule appointments
  • Actively monitoring schedule to ensure providers meet daily goals
  • Assist patients in scheduling with specialists if needed
  • Verify patients dental insurance benefits
  • Update patient records when checking in patients by ensuring phone, address, and insurance are current
  • Scanning patients DL, insurance card(s), and paperwork
  • Check and respond to appointment requests via “Conversations” on Solution Reach and Social Media
  • Verifying pre-medications
  • Collect at the time of service and some payment entering


Ideal candidates will have the following experience, but all strong candidates will be considered:

  • 1 year minimum dental front office experience
  • Computer proficiency – specifically Microsoft Office and Google Drive
  • Knowledge of dental terminology
  • Dentrix software knowledge experience preferred but strong candidates will be considered

Job Benefits

We offer a very competitive benefit package: employer match 401K, health insurance, free dental care, vision insurance, life insurance, PTO, monthly bonus incentive, paid holidays, uniform reimbursement, in-house continuing education (CE), and a competitive salary!

Employment Type

Full Time

Job Location

4603 Homefield Drive, 57106, Sioux Falls

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