Bilingual Customer Service Specialist – Sioux Falls, SD
Description
Neighborhood Dental is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude to begin a dental career here. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask.
Primary Responsibilities
- Providing excellent customer service to patients
- Creating a positive and professional atmosphere for patients and team
- Actively monitoring schedule to ensure providers meet daily goals
- Ensuring team is adhering to established protocols for patient followup
- Answering incoming calls to meet patient need
- Making outgoing calls, sending emails, and text messages regarding appointments
- Scheduling appointments for checkups and dental treatment
- Checking/responding to office voicemails, emails, and text messages
- Checking and responding to appointment requests via online scheduling platform and Social Media
- Updating and maintaining various reports for accurate data entry
- Practicing HIPAA and maintaining compliance
- Encouraging and training new team members, empowering them to succeed
- Working with other professionals in your department to continually improve and develop the role
- Attending regularly scheduled department meetings
- Confirming appointments
- Verifying pre-medications
- Checking patients in and out
- Collecting payment at the time of service and patient payment entering
- Updating patient records when checking in patients by ensuring phone, address, and insurance are current
- Scanning patients’ Identification, insurance card(s), and paperwork
- Assisting patients in scheduling with specialists, if needed
- Creating and submitting accurate dental claims
- Monitoring and maintaining patient common areas, ensuring they are clean and presentable
- Verifying patients’ dental insurance benefits and updating plan information
Qualifications
Ideal candidates will have the following experience, but all strong candidates will be considered:
- 1 year minimum dental front office experience
- Computer proficiency – specifically Microsoft suite and Google Drive
- Multi-line phone proficiency
- Knowledge of dental terminology
- Dentrix software knowledge experience preferred but strong candidates will be considered
Experience:
- Customer service: 1 year (Required)
- Communication skills: 1 year (Preferred)
- Data entry: 1 year (Preferred)
Job Benefits
We offer a very competitive benefit package: employer match 401K, health insurance, free dental care, vision insurance, life insurance, PTO, monthly bonus incentive, paid holidays, uniform reimbursement, in-house continuing education (CE), and a competitive salary!
Full-time
Sioux Falls, SD
