Job |2 min read

Scheduling Coordinator/Customer Service Specialist – Sioux Falls Area


Are you an enthusiastic and customer-focused individual with a passion for making a difference? Neighborhood Dental in Sioux Falls is excited to welcome you to our team!

We are on the lookout for an outgoing, friendly, and motivated Scheduling Coordinator/Customer Service Specialist to embark on an exciting dental career with us. If you possess exceptional customer service skills and a genuine desire to assist patients, we want to hear from you!

As a crucial team player, you’ll thrive in our dynamic environment, demonstrating self-motivation, a strong work ethic, and a willingness to learn while efficiently managing multiple tasks. Join us and become an integral part of our mission to deliver top-notch dental care and service to our valued patients.

Primary Responsibilities

  • Providing excellent customer service to patients
  • Creating a positive and professional atmosphere for patients and team
  • Actively monitoring schedule to ensure providers meet daily goals
  • Ensuring team is adhering to established protocols for patient followup
  • Answering incoming calls to meet patient need
  • Making outgoing calls, sending emails, and text messages regarding appointments
  • Scheduling appointments for checkups and dental treatment
  • Checking/responding to office voicemails, emails, and text messages
  • Checking and responding to appointment requests via “Conversations” on SolutionReach and Social Media
  • Updating and maintaining various reports for accurate data entry
  • Practicing HIPAA and maintaining compliance
  • Encouraging and training new team members, empowering them to succeed
  • Working with other professionals in your department to continually improve and develop the role
  • Attending regularly scheduled department meetings
  • Confirming appointments
  • Verifying pre-medications
  • Checking patients in and out
  • Collecting payment at the time of service and patient payment entering
  • Updating patient records when checking in patients by ensuring phone, address, and insurance are current
  • Scanning patients’ Identification, insurance card(s), and paperwork
  • Assisting patients in scheduling with specialists, if needed
  • Creating and submitting accurate dental claims
  • Monitoring and maintaining patient common areas, ensuring they are clean and presentable
  • Verifying patients’ dental insurance benefits and updating plan information


Ideal candidates will have the following experience, but all strong candidates will be considered:

  • 1 year minimum dental front office experience
  • Computer proficiency – specifically Microsoft suite and Google Drive
  • Multi-line phone proficiency
  • Knowledge of dental terminology
  • Dentrix software knowledge experience preferred but strong candidates will be considered


  • Customer Service: 1 year (Preferred)
  • High school or equivalent (Preferred)

Job Benefits

We offer a very competitive benefit package: employer match 401K, health insurance, free dental care, vision insurance, life insurance, PTO, monthly bonus incentive, paid holidays, uniform reimbursement, in-house continuing education (CE), and a competitive salary!

Employment Type

Full Time 

Job Location

Sioux Falls, SD

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